OUR Sectors • Telecoms
Enhancing customer experience and satisfaction
As one of the very first gadget insurance providers in the UK, we have developed our expertise to be able to offer insurance solutions to a variety of Telecoms providers.
WHAT WE DO
Tailormade Insurance Solutions
Whatever type of telecoms business you are, we have the expertise and processes to support you in the roll out of your new proposition. This maximises your income and improves customer experience.
Claims Administration
Our team and systems effectively support different policy schemes and claims. Not only for our direct customers, but also those of our business partners, delivering a truly exceptional service.
Repairs & Fulfilment
Our in house expertise ensures any assets are repaired to the highest possible standards. We also responsibly dispose of items that cannot be repaired, minimising impact on the environment.
Why gadget insurance is important
With the constant development of newer and better technology, the demand for gadget insurance will continue to rise. According to the Mintel 2018 report on Consumers and Gadget Insurance, 97% of consumers have at least one portable gadget, with smartphones being the most popular. 57% of smartphone owners have their device already insured.
The more expensive the gadget, the more people will be inclined to insure it in order to keep it for longer and avoid the cost of upgrading. According to the Mintel 2018 report, the demand for insurance will gradually increase as technology becomes more sophisticated.
Keeping gadgets for longer
SPB's role
As technology progresses, our presence in the gadget insurance market will reman strong and relevant. In response to the rising device prices and the need to protect them, we have taken steps to expand our reach and offer insurance solutions to a multitude of industries.
Why Work with SPB
Industry Experts
We’ve been insuring mobile phones and gadgets in the UK for over 20 years, and across Europe since 1965.
Fully FCA compliant
Have reassurance our regulated entities are fully FCA compliant ensuring customer protection is your highest priority.
Dedicated Account Management
All clients receive full support for onboarding, ongoing reporting and end-to-end collaboration.
End to End Management
From product to claim, repair and replacement. A seamless integration all managed under one roof.
Service Level Agreements
From call handling to server uptime, QA rates and NPS tracking. You get robust SLAs to ensure uptime.
Innovative Technologies
We are constantly implementing new technologies to improve our customer journeys and services.
