Because more than 100 major brands trust us to help them design and manage insurance solutions, warranty extensions and the corresponding services, we now have some 40 million policyholders. Customer satisfaction is a priority at SPB, and one that we deliver on by harnessing all the resources in our skills chain. In 2013, 81% of our policyholders in France said they were satisfied
To meet the expectations of our key account and insurance partners on business continuity and emergency plans, our insurance management business lines and information systems are evenly distributed throughout our 12 operating countries. Our entities are linked up by a secure and private network ensuring a permanent connection. In IT security, SPB follows the industry's most demanding standards (PCI-DSS, ITIL, SEPA and ISO 27005) and uses the widely-renowned Genesys application for customer management.
To develop tailored insurance programmes and services, we rely on a full-web IT platform that enables real-time dialogue and adapts flexibly to your IT tools. Our teams stand apart through their responsiveness in the development of new programmes.
We have long applied the most demanding service-quality standards at all our subsidiaries in our 12 operating countries. We have been ISO 9001-certified by AFNOR since 1997 for our Le Havre, Paris and Tunis sites and since 2013 for SPB UK and Ireland.
Our subsidiary Loxy, specialised in the processing and recycling of waste electrical and electronic equipment, handles the end-of-life phase of products by dismantling or recovering them. We process 15 tonnes of waste a day, including equipment containing precious metals such as gold, copper, palladium and aluminium. Find out more at www.loxy.fr
