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A unique skills chain

1 - Design assistance
  • Market watch, needs anticipation,
  • Contribution to the development of programmes and the drafting of general terms and conditions,
  • Advice on sales processes.
Making the offer relevant
2 - Implementation
  • Designing processes and flows,
  • Development and programming of business-line tools, extranets
  • Rollout of web services
  • Training on tools and programs.
Adapting to your requirements
3 - Sales Assistance
  • Training of sales staff,
  • Distribution through alternative channels, including direct marketing and e- shots.
Developing programmes successfully
4 - Insurance management
  • Management of memberships and claims with policyholders,
  • Goods assessment and evaluation services,
  • Payment-instrument services (blocking credit cards, card loss reporting, etc.),
  • "Complaints" service.
Ensuring top-level insurance management
5 - Repairs, Exchange, "Second life"
  • Diagnosis, repair, exchange and logistics for technical devices and goods (SPB Services, Phone Service Center, Loxy).
Boosting policyholder satisfaction, protecting the environment and controlling costs
6 - Technical Follow-up
  • Monitoring technical results, analysis and consultancy,
  • Satisfaction surveys with policyholders and networks,
  • Internal control for IT upgrades and service quality.
Managing policy risks over the long term

Creating value and loyalty

    • Boost the satisfaction of your customers and your brand image
    • Step up traffic in your network
    • Increase the loyalty of your customers
    • Improve the quality image of your products
    • Enjoy transparent management with regular reporting

Because more than 100 major brands trust us to help them design and manage insurance solutions, warranty extensions and the corresponding services, we now have some 40 million policyholders. Customer satisfaction is a priority at SPB, and one that we deliver on by harnessing all the resources in our skills chain. In 2013, 81% of our policyholders in France said they were satisfied

To meet the expectations of our key account and insurance partners on business continuity and emergency plans, our insurance management business lines and information systems are evenly distributed throughout our 12 operating countries. Our entities are linked up by a secure and private network ensuring a permanent connection. In IT security, SPB follows the industry's most demanding standards (PCI-DSS, ITIL, SEPA and ISO 27005) and uses the widely-renowned Genesys application for customer management.

To develop tailored insurance programmes and services, we rely on a full-web IT platform that enables real-time dialogue and adapts flexibly to your IT tools. Our teams stand apart through their responsiveness in the development of new programmes.

We have long applied the most demanding service-quality standards at all our subsidiaries in our 12 operating countries. We have been ISO 9001-certified by AFNOR since 1997 for our Le Havre, Paris and Tunis sites and since 2013 for SPB UK and Ireland.

Our subsidiary Loxy, specialised in the processing and recycling of waste electrical and electronic equipment, handles the end-of-life phase of products by dismantling or recovering them. We process 15 tonnes of waste a day, including equipment containing precious metals such as gold, copper, palladium and aluminium. Find out more at

A responsible approach

We have been committed to a responsible company policy for several years, addressing both social and environmental issues.

We partner the Solidarité Technologique organisation in Cameroon (under the aegis of La Guilde Européenne du Raid). The organisation, founded in 2001, trains young people in Cameroon on the safe processing and recycling of waste electrical and electronic equipment. This initiative contributes to environmental protection and the reduction of the digital divide. Find out more at and

We signed the Corporate Diversity Charter back in 2005. Because we find life skills as important as professional skills, we offer all our employees attractive career development possibilities. Our subsidiary Loxy is part of the sheltered sector, with disabled employees accounting for 80% of the workforce. A partner of the Vertes Côtes organisation since 1966, we help young people from disadvantaged backgrounds to find out more about how companies work, by organising meetings with employees who have risen up the company ranks. For more on this initiative, go to